Bus drivers to waive fares for young and elderly at night

Sorry, no compatible source and playback technology were found for this video. Try using another browser like Chrome or download the latest Adobe Flash Player.

Sorry, video is not available for your device…

Bus drivers to waive fares for young and elderly at night
3rd December 2014

It follows an announcement of 500 extra buses between now and 2021 - as part of an investment plan that will also see £25 million spent on customer service training for around 25,000 bus company staff.

At the moment, bus drivers can use their discretion to allow people onto buses for free in extreme circumstances - but Boris Johnson's Deputy Mayor for Transport, Isabel Dedring told London Live that a spike in complaints in this area has led Transport for London to plan more specific training.

"We're looking at the types of complaints we're getting in and also complaints where we've seen an increase recently and making sure were targeting training in the right areas."

"Let's say it's late at night and there's a teenager who might not have the right kind of card or it's you know, obscured or the card is out of date.  Bus drivers do get very specific training around that, but it doesn't always work because we do still get complaints where the situation hasn't been handled in the right way, so that would be one area." 

Related articles

More in Talking points

Nigel Farage urges Ukip unity as he declares: 'We want our...

Farage tells fellow Ukip members to put 'country before party' during the EU referendum campaign

Nigel Farage mocks David Cameron with 'piggy in the middle' jibe

Ukip leader jokes about claims that the PM put his genitals in a dead pig's mouth during an initiation ceremony at Oxford University

Where Scotland is headed as the dust settles from the referendum

The national psyche of Scotland has shifted - but what does this say about the future?