Playwright, Athena Stevens, says that despite being told her flat would be suitable for her needs, frequent lift failures have left her having to crawl up multiple flights of stairs to her fifth floor flat.
She is demanding the developers provide proper access to the upper floors of her building and provide compensation.
In response, the developers, Guinness Partnership, said,
"We apologise to Ms Stevens and the other customers at Winch House for the problems with the lift. We are very much aware that this is not the first time this particular lift has stopped working. We will monitor its performance carefully and take any necessary remedial action."
Building company, Hill, gave a statement saying,
"Our customer service team was in touch with Ms Stevens as soon as they were notified of the situation and have maintained regular dialogue to keep her updated on the progress made. We apologise unreservedly to Ms Stevens for the distress this has caused her."
The lift management company, Stannah, responded saying,
"We will continue to monitor the situation at Winch House very closely and will treat any callouts from this address as a priority.
We offer our apologies to the residents for the inconvenience caused."