A cash pile of £60million is being held by Transport for London due to a growing number of Oyster cards that have not been used for at least one year.
The sum is generated from people obtaining Oyster cards that are used only once or twice when visiting London.
Caroline Pidgeon AM, leader of the Liberal Democrat London Assembly Group is calling for the Mayor and TFL to undertake measures to ensure the public are aware they can claim back money or donate the dormant cards to charity.
She said: “It is time the Mayor and TFL devoted time and effort into informing the public about their right to claim back their own money.”
But TFL have rebuked saying it does not have a ‘cash pile’ and that revenue is reinvested into improving London’s transport network.
Shashi Verma, TFL director of customer experiences, said: “Our customers tell us that this is a complete non-issue for them.
“Customers choose to hold on to spare cards with credit on them and infrequent visitors keep theirs for next time they come back to London.”
Jake Tupman explains more.